[{"slug":"refund_policy","title":"Refund Policy","content":"Refund Policy\n\nAt Bikaner Basket, customer satisfaction is important to us.\n\nRefunds or replacements may be provided in genuine cases after proper verification.\n\nRefunds may be applicable in cases such as:\n\n* Wrong item delivered\n* Missing items\n* Damaged or spoiled products\n* Order not delivered\n* Major quality issues\n\nRefund requests should be reported within a reasonable time after delivery.\n\nFor marketplace categories including cafes, bakeries, sweet shops, and home bakers, product-related issues may be verified with the respective vendor.\n\nOrders once prepared or dispatched may not be eligible for cancellation.\n\nBikaner Basket reserves the right to approve or reject refund requests after verification.\n\nFor refund-related concerns, contact:\n[refund@bikanerbasket.in](mailto:refund@bikanerbasket.in)\n","updated_at":"2026-05-19 12:26:33"},{"slug":"terms_conditions","title":"Terms & Conditions","content":"Terms & Conditions\n\nWelcome to Bikaner Basket.\n\nBy using our platform, website, or services, you agree to the following terms and conditions.\n\n1. Bikaner Basket is a platform that connects customers with local vendors, cafes, bakeries, sweet shops, home bakers, and stores.\n\n2. Bikaner Basket only helps in:\n\n* Order management\n* Delivery coordination\n* Customer support\n* Payment coordination\n\n3. All food and products for marketplace categories are prepared, packed, supplied, and billed by the respective vendor.\n\n4. The vendor is responsible for:\n\n* Product quality\n* Hygiene\n* Freshness\n* Ingredients\n* Packaging\n* Food safety\n\n5. Bikaner Basket is not responsible for any issue related to:\n\n* Food quality\n* Spoilage\n* Leakage\n* Allergic reactions\n* Incorrect ingredients\n* Hygiene concerns\n\n6. Delivery timings are estimated and may vary due to traffic, weather, vendor preparation time, or operational conditions.\n\n7. Orders once prepared or dispatched may not be cancelled.\n\n8. Refunds or replacements may be provided in genuine cases after verification.\n\n9. Delivery charges, platform fees, and other charges will be shown during checkout.\n\n10. Customers must provide correct delivery details and be available to receive the order.\n\n11. For fruits and vegetables categories, products may be directly sold and billed by Bikaner Basket.\n\n12. Bikaner Basket may update these terms and conditions at any time without prior notice.\n\nBy using Bikaner Basket services, you agree to these Terms & Conditions.\nTerms & Conditions\n\nWelcome to Bikaner Basket.\n\nBy using our platform, website, or services, you agree to the following terms and conditions.\n\n1. Bikaner Basket is a platform that connects customers with local vendors, cafes, bakeries, sweet shops, home bakers, and stores.\n\n2. Bikaner Basket only helps in:\n\n* Order management\n* Delivery coordination\n* Customer support\n* Payment coordination\n\n3. All food and products for marketplace categories are prepared, packed, supplied, and billed by the respective vendor.\n\n4. The vendor is responsible for:\n\n* Product quality\n* Hygiene\n* Freshness\n* Ingredients\n* Packaging\n* Food safety\n\n5. Bikaner Basket is not responsible for any issue related to:\n\n* Food quality\n* Spoilage\n* Leakage\n* Allergic reactions\n* Incorrect ingredients\n* Hygiene concerns\n\n6. Delivery timings are estimated and may vary due to traffic, weather, vendor preparation time, or operational conditions.\n\n7. Orders once prepared or dispatched may not be cancelled.\n\n8. Refunds or replacements may be provided in genuine cases after verification.\n\n9. Delivery charges, platform fees, and other charges will be shown during checkout.\n\n10. Customers must provide correct delivery details and be available to receive the order.\n\n11. For fruits and vegetables categories, products may be directly sold and billed by Bikaner Basket.\n\n12. Bikaner Basket may update these terms and conditions at any time without prior notice.\n\nBy using Bikaner Basket services, you agree to these Terms & Conditions.\n","updated_at":"2026-05-19 12:22:10"},{"slug":"privacy_policy","title":"Privacy Policy","content":"Privacy Policy\n\nBikaner Basket values your privacy and is committed to protecting your information.\n\nWe may collect information such as:\n\n* Name\n* Mobile number\n* Delivery address\n* Email address\n* Order details\n* Payment information\n\nYour information is used for:\n\n* Order processing\n* Delivery coordination\n* Customer support\n* Service improvement\n\nCustomer information may be shared with vendors and delivery partners only for order fulfillment purposes.\n\nBikaner Basket does not sell customer personal information to third parties.\n\nReasonable security measures are used to protect user data, however no online platform can guarantee complete security.\n\nFor privacy-related concerns, contact:\n[privacy@bikanerbasket.in](mailto:privacy@bikanerbasket.in)\n\nBy using Bikaner Basket services, you agree to this Privacy Policy.\n","updated_at":"2026-05-19 12:26:10"},{"slug":"delete_account","title":"Delete Account","content":"Delete Account\n\nCustomers may request deletion of their Bikaner Basket account by contacting:\n\n[delete@bikanerbasket.in](mailto:delete@bikanerbasket.in)\n\nUpon verification, account-related personal information may be deleted or anonymized subject to operational, legal, and transaction record requirements.\n\nCertain information including past orders, transaction records, or legal compliance data may be retained where required by applicable laws or operational purposes.\n","updated_at":"2026-05-19 12:26:20"}]